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Stubborn Stains (Urethane Finish)
(This information is as recommended by the National Wood Flooring Association)
If the stain or scratch has penetrated the finish only and is not into the wood itself, you are dealing with a surface type issue. Follow the steps below for your situation.
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Chewing Gum, Crayon, Candle Wax
Apply a plastic bag filled with ice on top of the stain until it is brittle enough to crumble off. Clean the area with a product made for urethane finishes.
Cigarette Burns
Most common burns can be treated with a touch-up kit made for urethane finishes. Rub with sandpaper, stain and refinish. For burns that reach deep into the wood, individual plank or parquet boards may need to be replaced.
Food, Water, Dark Spots, Dog Spots
Use a cleaner developed specifically for urethane finishes to remove the spot or stain. More stubborn spots may require additional scrubbing with the cleaner and a wood flooring scrub pad made for urethane floors.
Oil, Grease Stains
Rub the area with a cleaner developed for urethane.
Scratches
* Repair with a touch-up kit made for urethane finishes available from any wood flooring retailer.